OUT OF HOURS EMERGENCIES - 01923 775291
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GADE SURGERY

serves the Rickmansworth and Chorleywood areas and has two locations.

Gade Surgery cares for almost 12,000 patients, operating a personal list system which encourages you to see the doctor with whom you are registered. Doctors hold surgeries at both Rickmansworth and Chorleywood throughout the week, offering full services at both locations.

APPOINTMENTS

Routine consultations with the Gade Surgery doctors are made by appointment. Please telephone or call at the surgery if you wish to see a doctor. Urgent cases will be seen the same day; otherwise you will be offered the first available appointment. If you request an urgent appointment, you will be offered a five minute emergency appointment and the doctor will only be able to deal with an urgent medical problem requiring immediate attention. If you wish to raise any other matter with the doctor you will need to book a routine appointment. Overseas Visitors can be seen by appointment. For further information click here. If you cannot keep an appointment, please inform us as quickly as possible.

Before making an appointment, you must be registered with Gade Surgery. You can register by calling at the practice at any time during normal opening hours. When registering, please provide either your NHS Card or other proof of address in the practice catchment area. Full eligibility criteria including for OVERSEAS VISITORS can be viewed by following this link. The NHS registration form can be downloaded from here. If you are registering a child aged under 5, please also bring their vaccination record so that a copy may be taken to update our records. You will be asked to fill in a new patient questionnaire which can be downloaded from here or for a child from here. Also as part of our alcohol awareness campaign and what constitutes safe drinking please return our brief alcohol questionnaire which can be found by clicking here.

Patients registering with Gade Surgery are allocated to a named doctor who is responsible for their care. You will be encouraged to see your registered doctor for routine consultations but consultations with other doctors would be possible at your request and subject to availability of appointments.

You will be invited to attend a new patient medical with a Practice Nurse.

The practice does not discriminate on the grounds of race, gender, class, age, religion, sexual orientation or appearance, disability or medical condition

HOME VISITS

We ask our patients to come to the surgery whenever possible. However, if you are too ill to attend surgery and need a home visit, please ring before 10.30 am. Please give the receptionist as much information as possible so that the doctor can allocate priority to house calls.

OUT OF HOURS EMERGENCIES

Always ring Rickmansworth (01923) 775291. Your call will be transferred either directly to the doctor, or an answer machine message will tell you how to contact the duty doctor. Have a pen and paper ready to write down the appropriate number. If you cannot reach the doctor straight away and the patient is very ill (e.g. severe chest pains, heavy bleeding, difficulty in breathing or sudden collapse), then call 999 and ask for an ambulance.

REPEAT PRESCRIPTIONS

If you are taking regular medication your doctor will usually issue you with a computerised repeat prescription slip. This should be brought to the surgery or sent with a self addressed envelope, or by emailing prescriptions@gp-E82068.nhs.uk and following the on-screen instructions. Allow 48 hours for the prescription to be issued. We cannot take requests for repeat prescriptions over the phone. Identification is required to collect prescriptions on behalf of others.

CHAPERONES

When being examined by the doctor some patients feel more comfortable with a chaperone. If you wish someone else to be present during examinations, please tell the receptionist so that this can be arranged.

PATIENTS CHARTER

All members of the Gade Surgery Team are dedicated to providing patients with the highest quality of health care which meets the needs of our patients. We recognise the rights of our patients and these are set out in our Patients Charter, displayed in all surgery waiting rooms and on line. With these rights come responsibilities and we ask our patients to work with us to ensure the needs of patients, staff and practitioners are met.

COMPLAINTS PROCEDURE

We follow the NHS procedure for complaints and a leaflet explaining this procedure is available from reception. If you require further information, please talk to our practice manager who will be pleased to discuss your concerns.

CCTV POLICY

Please click on this link to go to our policy on a separate page

FREEDOM OF INFORMATION ACT: GADE SURGERY PUBLICATION SCHEME

Please click on this link to go to go to this page