Donna Inch – Practice Manager
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care. Donna will be pleased to hear patient’s comments and suggestions on the service offered by the practice.
Julie Curran – Deputy Practice Manager
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
Reception Staff Availability
Reception staff can be contacted by telephone from 8:00 am to 1:00 pm and from 2:00 pm to 6:15 pm on Monday to Friday. To speak face to face to a receptionist, patients can call at the main surgery at any time during normal opening hours (8:30 to 6:00 pm). Staff are available at the branch surgery in Chorleywood from 8:30 am to 12:30 pm and again from 3:30 pm to 6:15 pm.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.