Practice Charter

We are committed to giving you a good service, details of which are explained in our practice leaflet. Our Charter explains how by working together we can achieve the standards towards which we are working.

We Offer You:

  • Respect
  • A courteous welcome by a receptionist
  • A 5 minute appointment on the same day if urgent
  • A 10 minute appointment within three days if routine
  • An explanation if you are kept waiting for more than 30 minutes
  • Telephone advice from a doctor between 11.30 and 12.00
  • Repeat prescriptions within three full working days of receiving your written request
  • A health check for all new patients registering at the practice
  • Respect for religious and cultural beliefs
  • Access to patient notes
  • A referral to secondary care if your GP thinks it appropriate
  • Make comments, complaints, suggestions freely, in private with the practice manager
  • Confidentiality
  • Entitlement to a chaperone if required
  • Offer healthy living advice as appropriate

We Ask You To:

  • Telephone before 11.00 if you need a visit
  • Arrive on time for your appointment or cancel with as much notice as possible
  • Use our on-line appointment and prescription orders if you can
  • Only call for test results after 11.00
  • Remember that an appointment is for only one person and only 1 or at most 2 issues can be discussed. If you need more time, you will be asked to re-book
  • Keep your contact details up to date especially your mobile number to get appointment reminders
  • Request repeat prescriptions in writing (or on-line if you can)
  • Let the receptionist know if you are meeting somebody here – to protect your confidentiality we are unable to tell enquirers whether you are in the building.
  • Use our limited parking responsibly
  • Make use of our website to source health information
  • Treat our receptionists, doctors and nurses with the courtesy and respect you expect to receive.

On behalf of the Partners & Patient Participation Group
February 2015

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